Return and Refund Policy
ALLBASICYOGA is committed to providing the highest level of customer care. To ensure each customer is completely satisfied, we guarantee all Allbasicyoga products to be free of manufacturer defects and to perform to the highest quality standards.
Please note that due to an automatic ordering system, order amendments or cancellations are no longer possible once your order is placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.
Less than 14 days:
Allbasicyoga accepts returns up to 14 days from the delivery date for merchandise purchased on allbasicyoga.com At this time Allbasicyoga.com does not cover the cost of return shipping. Initial shipping cost is refunded if you return your complete order.
Props and Mats Return Policy:
Allbasicyoga is unable to accept returns for items that have been used, altered or damaged after being received. A 10€ Restocking Fee may be applied to any items returned outside of the 30-Day return window or to any merchandise that is out of its original packaging. For Example:
- Creases/Folds from improper handling and/or storing- it is best to lay the mat flat or keep it rolled up
- Damage from excessive amounts of water or other liquids
- Improper cleaning (i.e. harsh chemicals, damage from a washing machine)
- Damage from use other than yoga or similar fitness activities
- Uneven color patterns or discoloration due to use
- Damage from outside elements/factors that puncture or deface the mat
Apparel Return Policy:
If you are not completely satisfied with your purchase, Allbasicyoga accepts returns up to 14 days from the delivery date for apparel purchased on Allbasicyoga.com
Allbasicyoga is unable to accept returns for apparel that has been altered or damaged after being received. Items must be unwashed and unworn, clean, and all hangtags must be attached. Please note all apparel items are subject to inspection. A 10€ Restocking Fee may be applied to any items returned outside of the 30-Day return window, items that fail inspection will not be eligible for a refund.
If your return passes inspection you will receive a confirmation email, typically within 3 business days from the time we’ve received the returned goods in our warehouse. (If the returned items do not pass inspection, a customer service team member will be in touch.) Refunds will be processed within 5 days after the confirmation email is sent. Please note that at this time we do NOT cover the cost of return shipping. We will, however, refund the initial shipping costs if you return your complete order. We can also offer return labels for EU countries to a flat rate of €5,99. You can request return labels to be sent to you by contacting us at email@example.com. When we have received and processed your return, the amount for the return labels will be deducted from the refund automatically. We’re here to help! If you have any questions regarding refunds please contact us in firstname.lastname@example.org
Non-EU Export Countries:
Allbasicyoga would be happy to offer returns and exchanges from countries outside of the EU, however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise.
If Allbasicyoga is requested to pay for additional taxes upon arrival of your returned merchandise we will deduct this from the amount to be refunded.